Customer knowledge management
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Customer knowledge management
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Who is Genesys? Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential future customers that tries to analyze data about. Act! Customer & Contact Management (CRM) software enables small businesses to manage contact information and activity for marketing and customer service. Free trial. Knowledge Management, (KM) is a concept and a term that arose approximately two decades ago, roughly in 1990. Quite simply one might say that it means organizing an.